FAQ

BOOKINGS / TICKETS / TRANSFERS / CREDIT

Yes, you are able to transfer your booking to another event. This has to be done at least 31 days prior to the event you are entered into. When there is less than 31 days until the event, no transfers can be made. There is a £5 admin fee for any transfers, paid within the system you signed up with. If you signed up via Race Nation, login to your account (sign up using the email you used when entering if you do not have an account), locate your entry into the event you have entered, and follow the transfer process. For further help transferring your place, please see https://support.race-nation.com/collection/205-transfers If you signed up with Lets Do This, locate your entry and follow the instructions via their website.
Yes, you can transfer your entry to someone else. If you signed up via Race Nation, login to your account (sign up using the email you used when entering if you do not have an account), locate your entry into the event you have entered, and edit the entry details, adding the new runner. For further help, please see https://support.race-nation.com/collection/205-transfers If you signed up with Lets Do This, locate your entry and follow the instructions via their website.
Yes, you can do this at least 31 days before the event using the method noted above. If you decide you would like to change distance after this time, you may be able to change distance on the day of the event. We cannot make distance changes after 31 days before the event until the day of the event. Distance changes can be applied for on the day of the event, at registration, on a first come first served basis. We cannot guarantee that there will be spaces in other distances, but we do usually have some. An admin fee of £8 which covers the cost of a new bib is payable on the day, in cash as we cannot guarantee that the card machine will work.
Yes. If you entered via RaceNation, we can credit your account with your entry fee, as long as it is applied for more than 31 days prior to the event you are entered into. If you wish to take this option, please email us by the stated time frame at [email protected] stating the event and distance you have entered, the full name you have entered under, and the email you used when entering, making it clear that you would like to receive credit instead of run the event. If you entered via Lets Do This, please contact them directly to arrange this, at least 31 days before the event you have entered. A £5 admin fee is applicable.
The credit on your account has no expiry date. Vouchers and codes will have their valid until dates visible on them.
We do not offer any refunds under any circumstances. If you enter via Race Nation, you can purchase Refund Protect when you enter, which provides you with the ability to protect your own booking if you cannot take part in an event due to a set of reasons defined in the policy (this covers injury, pregnancy, jury service, military and more). We do offer credit, deferment & transfers as stated in the terms and conditions timescales. Please note that Refund Protect is provided by a 3rd party. If you are wanting to claim against the Refund Protect you have purchased, please see the details you have access to regarding your purchase. To see everything protected under the policy see https://refundable.me/
We can sometimes take entries on the day, but most of our events get fully booked a month or so before the event, sometimes earlier than this. To save disappointment, please book in advance.

DISCOUNT CODES / VOUCHERS / CREDIT ON YOUR ACCOUNT

If you were sent a discount code via SIEntries that you are wanting to use, please email us the code ([email protected]) so we can convert it for use with Race Nation, the platform we use for entries.
When you put an event in your basket and use your code at checkout, the credit will be applied. When you use the code, please ensure not to put any spaces in the box. If you are struggling to use your Race Nation code, see https://support.race-nation.com/article/302-using-discount-codes for support if required.
You need to be logged into your MyRaceNation account (top right) on the registration page. Add your ticket to your basket, complete your details, click the submit button and you will be taken to the payment stage where you have the option to pay with the credit voucher rather than card payment.

EVENTS Q&A’s

You can see all our events at www.trailevents.co/events More events are added throughout the year.
Race Numbers and timing chips are collected on the day of the event at registration (See registration times, Events Q&A pt 5)
Yes, the kit lists are put together by ourselves and mountain rescue groups and are in case of emergencies whilst out on the course. You must bring all your kit with you and run with it, some events may require less kit due to the weather, this information is not available until the day of the event, so bring all the kit on the list. You will be informed during the briefing if the kit can be reduced, this is at the discretion of the Race Director. Spot checks are undertaken around the course. If anyone is found running without the kit, they will receive a DNF.
A compass on your phone is sufficient when this is listed as mandatory. A snood/Buff does count as a hat. Trail shoes are advised for all our events. If you are unsure what taped seams are on gear, please use a search engine and enter the words ‘taped seams running jacket image’. In terms of first aid kit, a few plasters, a sterile dressing, and cleansing wipes are recommended.
Yes. Each GPX file for the routes can be found under 'routes' on the event page. Then go to the distance that is relevant to you, and click 'download GPX file'. Some people have issues with the GPX files and find the following fix helpful: import them into Komoot, export the Komoot GPX file, and then import Komoot file to your device. With these files you are able to import them into your smartphone, GPS watch etc and follow the route in real time. If you search within your relevant app store for 'GPX Tracker', there should be plenty of free options.
We email this to the email address used when you signed up. Therefore, please ensure your email address is up to date, as well as your phone number in case of emergencies. You will receive event information by email at least 1 week prior to the event. Please check your email junk folder and spam filters.
Please see the relevant event page on our website at www.trailevents.co/events Information will be emailed to you before the event. This will include timings. Please ensure you read it in case there is a last minute update to the times we have noted on the event page.
Most of our events are canicross friendly. Please read the event description for each event; it will make it clear if the event is canicross friendly or not. We ask that dogs have trained just as well as their owners. Dogs must be at least a year old to run our 10k events, or at least 18 months old for longer events. If you are running with a dog and place in the top 3, you will not receive a trophy due to the artificial aid a dog can give you.
You will find the information on the event page, see www.trailevents.co/events If the information is not yet there, it will be added in due course, once we have the relevant information/documents.
You will find the information on the event page, see www.trailevents.co/events If the information is not yet there, it will be added in due course, once we have the relevant information/documents.
You will find the information on the event page, see www.trailevents.co/events If the information is not yet there, it will be added in due course, once we have the relevant information/documents.
There are trophies for the first 3 men and first 3 ladies to finish in each distance. There is also a trophy for the first male and first female Over 50 in distance.
Where we have it, information about local accommodation is on the relevant event page on our website. At most of our events we offer camping, and this will be noted on the event webpage. If there is no particular information on the event webpage, we are unable to recommend anywhere in particular, and suggest you use a search engine. If you have already purchased an entry into one of our events which offers camping, and you decide you want to camp, you can book camping via your Race Nation account (please sign up for 1 using the email used when booking the event ticket); When you've logged into Race Nation (this must be done using a browser), you will be able to see the option to purchase a camping ticket under Event Merchandise at the bottom of the page. This needs to be purchased some time before the event goes ahead.
We suggest you use www.rome2rio.com to support you in planning your trip.
Results are added to our website www.trailevets.co/results within a few days of the event.
At most of our events we offer camping, and this will be noted on the event webpage. If you have already purchased an entry into one of our events which offers camping, and you decide you want to camp, you can book camping via your Race Nation account (please sign up for 1 using the email used when booking the event ticket); When you've logged into Race Nation (this must be done using a browser), you will be able to see the option to purchase a camping ticket under Event Merchandise at the bottom of the page. This needs to be purchased some time before the event goes ahead. You can book camping at the same time as you book an entry into our events, via Race Nation. You are welcome to bring friends, family and children to camp; please book 1 camping ticket per person per night.

COURSE QUESTIONS

All routes are fully marked with hi-viz orange and white signs to show the way. Splits for each distance have A3 signs to show the which way to follow for your distance. We then confirm you are still on the right route with markers at regular intervals along the tracks. Marshals are also present to help guide you through any tricky areas. We are always aware people can move signs, the GPX file of the route is mandatory kit for this reason.
We have a good amount of checkpoints on all events and distances to offer everything you will need to get you through the challenge. Items you will find on our checkpoints are:- At our checkpoints you will find:- Water, Squash, Coke, Electrolytes, Sweets, Crisps, Nuts, Chocolate, Bananas, Melon, Cake, New Potatoes. Along with other carby bits on the marathon and ultra checkpoints. We are trying to reduce the use of plastic so we ask runners to bring reusable cups for drinks.
We have a number of facilities on the day of the event and night before. Camping is on offer at most of our events on Friday & Saturday nights (some events also on the Sunday night). There will be basic facilities, fresh water and portable toilets. There is no electric hock-up. We also have caterers available at our events offering a wide variety of food and hot and cold drinks.
You will find the GPX on the event page, see www.trailevents.co/events Go to the event you are interested in, and click ‘routes’. Then go to the distance that is relevant to you, and click 'download GPX file'. If the information is not yet there, it will be added in due course, once we have the relevant information/documents. Some people have issues with GPX files and find the following fix helpful: import them into Komoot, export the Komoot GPX file, and then import Komoot file to your device. You are able to import the GPX into your smartphone, GPS watch etc and follow the route in real time. If you search within your relevant app store for 'GPX Tracker', there should be plenty of free options.
You will find the information on the event page, see www.trailevents.co/events If the information is not yet there, it will be added in due course, once we have the relevant information.
You will find the information on the event page, see www.trailevents.co/events
Kit lists can be found on the event page; www.trailevents.co/events The kit lists are put together by ourselves and mountain rescue groups and are in case of emergencies whilst out on the course. You must bring all your kit with you and run with it, some events may require less kit due to the weather, this information is not available until the day of the event, so bring all the kit on the list. You will be informed during the briefing if the kit can be reduced, this is at the discretion of the Race Director. Spot checks are undertaken around the course. If anyone is found running without the kit, they will receive a DNF. A compass on your phone is sufficient when this is listed as mandatory. A snood/Buff does count as a hat. Trail shoes are advised for all our events. If you are unsure what taped seams are on gear, please use a search engine and enter the words ‘taped seams running jacket image’.

AGE REQUIREMENTS

Runners must be at least 15 years of age to run the 10k. Runners must be at least 17 years of age to run the half marathon. Runners under 18 will need the permission of their parent/guardian to take part in the event and on entering, will need to have included their parent/guardian's details as their emergency contact. Runners must be at least 18 to run the marathon or ultra.

CANICROSS ENTRIES

Most of our events are canicross friendy. Please read the event description for each event; it will make it clear if the event is canicross friendly or not.We ask that dogs have trained just as well as their owners. Dogs must be at least a year old to run our 10k events, or at least 18 months old for longer events. If you are running with a dog and place in the top 3, you will not receive a trophy due to the artificial aid a dog can give you.

VOLUNTEERING

We would love to have you as part of the Trail Events Volunteers Team! Please email us at [email protected] Let us know which event(s) you would like to help out at.
The role varies. You might be on a checkpoint, encouraging runners at certain points of the course and providing them with refreshments. If you have the fitness, you could be back running one of the routes (this means you would stay behind the last runner, looking out for any issues that could arise and keep HQ informed of your location). You might be helping at HQ, directing people to the parking area, registering runners before they start on their course (arrival time is usually around 6am) and/or giving out medals and refreshments at the end.
You get to support fellow runners and be outdoors, enjoying the vibes of an event. Additionally, you can enter one of our events (of your choice) for free. You also receive food on the day and free camping if required for the weekend.

PRIZE CATEGORIES

There are trophies for the first 3 men and first 3 ladies to finish in each distance. There is also a trophy for the first male and first female Over 50 in distance.
There is a trophy for the first male and first female Over 50 in distance.
If you are running with a dog and place in the top 3, you will not receive a trophy due to the artificial aid a dog can give you.